Terms of Service

Last updated: August 4, 2026

Welcome to shabanga. These Terms of Service ("Terms") govern your use of the shabanga website and app (the "Service"), operated by Shabanga LLC, a California limited liability company ("we", "us"). By using the Service or buying a ticket, you agree to these Terms.

1. The Service

shabanga is a ticketing platform that lets event organizers ("Organizers") sell tickets and lets attendees ("Buyers") purchase them. We provide the technology; the event itself is the responsibility of the Organizer.

2. Eligibility

You must be able to form a binding contract to use the Service. Organizer accounts are invite-only.

3. Tickets & Purchases

• Ticket prices are set by the Organizer. shabanga charges one service fee per order, shown before you pay. Some Organizers choose to absorb it into the ticket price instead.
• Payments are processed by our payment provider (Stripe). We do not store full card numbers.
• Tickets are personal to the Buyer and may not be resold for profit without the Organizer's permission.
• A ticket is valid until it is scanned. Once scanned it is spent, and it cannot be scanned again.

4. Refunds & Cancellations

Tickets are sold by the Organizer, so refund decisions are theirs. We provide the technology and hold the money until after the event; we do not decide whether a refund is warranted.

If you want a refund. Contact the Organizer of your event. If they approve it, they tell us and we return the money to your original payment method.

We refund unredeemed tickets only. If a ticket has already been scanned, the holder attended and it is not refundable. We check this against our own records — the Organizer identifies the order and we verify it; you are not asked to prove anything.

On an Organizer-approved refund the ticket price is returned and the shabanga service fee is retained. Refunds are generally only possible while we still hold the funds. Once an event's proceeds have been paid out to the Organizer, a refund may no longer be available through us.

If the event is cancelled, you get everything back — the ticket price and the shabanga service fee — and you do not have to ask. The Organizer is responsible for the payment-processing costs of those refunds, which our payment provider does not return to us; we may deduct them from amounts otherwise payable to that Organizer.

Timing. Approved refunds are issued as soon as we reasonably can, and may take several business days to appear depending on your bank.

5. Counter — drinks, credits and merchandise

Some events sell drinks, bar credits or merchandise through the app. These are prepaid and redeemed in person at the event.

• Once redeemed, they are not refundable.
• Unredeemed items follow the same process as tickets, above.
• Tips are passed to the Organizer in full. If an unredeemed order is refunded, any tip on that order is refunded with it.
• Availability is set by the Organizer and can be closed at any time during an event.

6. Organizer Responsibilities

Organizers are responsible for their events, accurate listings, honoring valid tickets, deciding refunds, and complying with applicable laws. An Organizer who cancels an event is responsible for the payment-processing costs of refunding its Buyers, as described in section 4.

7. Acceptable Use

You agree not to misuse the Service, including fraud, unauthorized access, scraping, or interfering with the platform's operation.

8. Messaging

If you opt in, we may send transactional emails and text messages related to your purchase (such as ticket delivery and event reminders). Message frequency may vary and message and data rates may apply. You can opt out of texts at any time by replying STOP, or reply HELP for help. See our Privacy Policy for how we handle your information.

9. Intellectual Property

The Service, including its branding and software, is owned by Shabanga LLC. You may not copy or reuse it without permission.

10. Disclaimers

The Service is provided "as is" without warranties of any kind. We are not the organizer of, and are not responsible for, the events listed on the platform.

11. Limitation of Liability

To the maximum extent permitted by law, Shabanga LLC is not liable for indirect or consequential damages. Our total liability for any claim is limited to the amount you paid for the relevant ticket.

12. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules.

13. Changes

We may update these Terms. Continued use of the Service after changes means you accept the updated Terms.

14. Contact

Shabanga LLC, 7300 W Sunset Blvd, Ste L #723, Los Angeles, CA 90046.

Buyers and Organizers can reach us by email — the address is on this page below.