uh-oh
Something went sideways with a ticket. Most of it we can sort in a minute — find your problem below, and if it isn’t here, write to us and a person will answer.
Common things
I was charged and never got a ticket
Tell us straight away. Include the amount, the last four digits of the card and the event name, and we’ll find the payment and either issue the ticket or refund it the same day.
I can't find my tickets
They arrived by email the moment you paid — search your inbox for the event name, and check spam. The email has your QR codes in it and a link that opens them on any phone.
If nothing turns up, write to us with the email address you used at checkout.
I typed my email wrong
That’s the one you can’t fix from your side, so just tell us. Send the name on the order, the event, and the address it shouldhave gone to, and we’ll move the tickets across.
My code won't scan at the door
Turn your screen brightness up first — that fixes it most of the time.
If it still won’t read, the door can look you up by name. Give them the name on the order and they’ll check you in by hand.
The event moved, changed or was cancelled
The organizer runs the event and decides on refunds, so they’re the ones to ask. Reply to your ticket email to reach them.
If you can’t get hold of them, write to us and we’ll put you in touch.
I want to stop the emails
Every email we send has an unsubscribe link at the bottom — one click, no account needed. Ticket emails for shows you’ve already bought keep coming, because you’ll want them at the door.
Running an event?
Organizers
Sign in at shabanga.com/dashboardfor your events, ticket sales, guest list and payouts. If something there is wrong, write to us with the event name and we’ll take a look.
Still stuck?
Tell us what happened and a person will answer. The more of this you fill in, the faster we can find your order.
7300 W Sunset Blvd, Ste L #723, Los Angeles, CA 90046