Refund a tap. Email us; it is not in the app yet

Refunds are your call; you run the event. There is no refund button in the app or on the dashboard yet, so write to us with the event, the amount, the time of the tap and the last four digits of the card, and we refund it to the same card as soon as we reasonably can, usually the same day. The guest sees it on their statement in a few days, which is the card network's clock, not ours.

A refunded ticket stops scanning. A refunded counter order drops off the guest's orders.

Online sales work the same way. See refunds, cancellations and chargebacks.