Refunds, cancellations and chargebacks

Refunds are your call; you run the event. There is no refund button yet, so write to us with the event, the buyer's email or the last four digits of the card, and the amount, and we refund it to the card as soon as we reasonably can, usually the same day. A refunded ticket stops scanning.

Two limits, from the Terms every buyer agreed to: a ticket that has already been scanned is not refundable, because the holder attended; and a refund is only possible while we still hold the money, so ask before you take the payout, not after.

Canceling an event marks it canceled and stops sales. Nothing is refunded by itself; tell us if you want every order refunded and we do it in one go.

A chargeback is a buyer disputing a charge with their bank. Stripe tells us, and we will come to you for the story. The ticket email and the door scan are the evidence, which is one more reason to scan every ticket.