Delete your account and your data

Organizers delete their account in the app. Open Account Settings from the Account tab and press Delete account, last on the screen. If you work on someone's team and have no Account Settings, Delete account is on the Account tab itself.

It may say Not yet. The app will not close an account while people are counting on it:

• An event you have not finished, with tickets sold: "Finish them, or cancel and refund your ticket holders first."
• Money not yet paid out: "Request your payout first — we can't send money to a closed account."

When it is clear, the screen says what happens. Deleted: your login, name, email, promoter page, logo, bio and links. Kept: past events, orders and tickets, because buyers still need them and we are required to keep financial records. Past shows read "Former organizer" instead of your name. Type DELETE, press Delete my account, and confirm. Your sign-in is destroyed straight away, and it cannot be undone or restored.

Ticket buyers have no account, because buying never makes one. To ask us to delete the name, email and phone number on your orders, write to us and give the email you used at checkout. Records of completed orders are kept as the law and refunds require, with your details removed.